Our policy lasts 14 days. If 14 days have gone by since the receipt of the merchandise, we are unfortunately unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to hygiene reasons, products may only be returned if they remain in their original, unopened, and resalable condition.
The protective inner packaging, including any hygiene seal, adhesive closure, protective sleeve, or similar packaging component, must remain intact and unopened. Once the inner protective packaging has been opened, unsealed, removed, damaged, or otherwise tampered with, the product will no longer be eligible for return or refund.
Any product that has been worn, tried on, washed, altered, damaged, or handled beyond what is reasonably necessary to inspect the external packaging will not be accepted for return.
To complete your return, we require a receipt or proof of purchase.
All returns must be sent to our dedicated returns warehouse in Italy, regardless of the country from which the order was originally shipped.
To initiate a return, please contact us at sales@maisonsoksi.com. We will provide you with the appropriate return instructions and return address.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, we will refund you the full price for the product(s) (subject to our returns policy) but not the delivery charges & administration fees.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at sales@maisonsoksi.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at sales@maisonsoksi.com.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €20, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
If you do not collect your parcel from the designated drop-off point or if you refuse delivery of the parcel, you agree that all costs incurred as a result of the refusal or non-collection will be deducted from any refund due to you. Such costs may include, but are not limited to, return shipping charges, customs duties, import taxes, brokerage fees, administration fees, and any other charges incurred in returning the parcel to our warehouse in Italy.
By completing your purchase, you acknowledge and accept these terms.
